Alerts arrive briefed
Runbook, owning service, recent deploys, and the last three similar incidents — attached to the page automatically. context: ready before you're awake.
Incidents end 4× faster when nobody's hunting for context
Every alert arrives with its runbook, its owner, and the last time it happened. Relay turns 2am archaeology into a five-minute fix.
02:14:07 SEV-2 p99 latency breach — api-gateway
02:14:08 → runbook attached: gateway-latency.md
02:14:09 → paging @maya (primary, gateway rotation)
02:14:11 → similar: #3971 resolved in 11m — fix linked
02:19:44 ✓ rollback applied · latency recovering
✓ Resolved in 5m 37sOn call at 400+ engineering teams
NorthflankDatawireQuorumFieldsetParallax
How it works
Context finds you — not the other way around
Relay sits between your alerting and your team, and does the archaeology before the page even lands.
Wake the right person
Ownership-aware routing pages the engineer who shipped the change or owns the service — not the whole rotation. Escalation only when it's earned.
Postmortems write themselves
Every action, decision, and timestamp is captured as you work. When it's over, the timeline is the draft — you edit, not excavate.
Case study — Datawire
−43%
mean time to resolution, 90 days after switching to Relay
"The first SEV-1 after we switched, the runbook and the last-time-this-happened thread were already in the channel. We fixed it before the status page even needed an update."
Elif KayaStaff SRE, Datawire
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